
It was too late for the post office to help me. They only consider insurance liability within 30 days. This was more like 45 days and I was out of luck. So I called ShopNBC back again and asked them if they found the other earring yet? I got yelled at again, called a liar and cheat, and they hung up on me. Mind you I am a very mild mannered woman. I was appalled.
Another month went by and they deducted more money. There was no way to stop them because the purchase was attached to my debit Visa, not a regular credit card. I didn't know what to do. I definitely put both of those awful earrings into the box, I know I did because they didn't snap shut properly and I really struggled with them.
So as far as I'm concerned, this was a scam on the part of ShopNBC, to take money from someone who returned an item. So now they have the earrings AND my $500 and I have nothing but fury and disgust for them.
I would like to warn everyone about ShopNBC. The quality is terrible and the customer service deserves to be jailed. They sell crap. I wish I'd kept one earring so I could take a photo and show it to everyone who is reading this blog entry. Those diamonds were AWFUL!! No sparkle. I would have been embarassed to wear them. And now I've been accused of being a thief!!
If you ever tune into that channel on your TV set, or if god forbid you ever look at their web site, I want you to remember to look very closely at the diamonds. You will see that they are opaque (you can't see through them because they are so included and cloudy), and they have carbon bits in them (junk diamonds). Do NOT buy anything from these people in case you ever have to return something. Because they will steal the item and blame you for the bad return and MAKE YOU PAY FOR THE ITEM YOU RETURNED. Remember this. They are bad people and they do bad business! Completely unethical!
My goodness am I ever cured from buying anything on TV ever again. I'm done with that. And I sincerely hope ShopNBC and all their affiliates go bankrupt and their "bad ass" name-calling people go down with the ship.